This Privacy Policy explains how m11bet collects, uses, stores, shares, and protects personal data belonging to players and visitors of the m11bet platform. We are committed to handling your personal information with care and transparency, in accordance with applicable data protection principles.
Last Updated: 1 January 2026A plain-English overview of our core data commitments. These highlights do not replace the full policy text below — please read the complete document for all applicable details.
All personal data held by m11bet is stored using industry-standard 256-bit SSL encryption. Payment details and identity documents are handled under strict access controls.
m11bet does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. Your information stays with us and our authorised service partners.
You have the right to access, correct, export, and request deletion of your personal data. Submit a request through our support team and we will respond within the timeframe set out in Section 10.
We collect only the data we genuinely need to deliver our Services, meet legal obligations, and keep your account secure. We do not collect data for the sake of it.
m11bet's data practices are designed to align with applicable data protection legislation, including obligations arising from our international gaming licence and AML requirements.
In the unlikely event of a data breach that may affect your rights or interests, m11bet will notify affected players promptly and take immediate steps to contain and investigate the incident.
This Privacy Policy ("Policy") is issued by m11bet ("Company", "we", "us", "our"), the operator of the online sports betting and casino platform accessible at https://m11bet.click ("Platform"). This Policy applies to all individuals ("you", "Player", "User", "Visitor") who access or use the Platform, register an account, or interact with any m11bet service.
m11bet operates with players across Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities. We understand the importance of personal data privacy and are committed to processing your information responsibly, lawfully, and transparently.
By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not access or use the Platform.
The following terms are used throughout this Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, contact details, financial information, and device identifiers. |
| Processing | Any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any combination thereof. |
| Data Controller | The entity that determines the purposes and means of processing Personal Data. For the Platform, the Data Controller is m11bet. |
| Data Processor | A third party that processes Personal Data on behalf of the Data Controller under a contractual agreement. |
| KYC | Know Your Customer — the identity and age verification procedure required under our licensing obligations. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose. |
| Cookies | Small text files placed on your device by the Platform to store and retrieve information about your browsing session and preferences. |
m11bet is the Data Controller for all Personal Data collected through the Platform. As Data Controller, we determine the purposes for which your data is processed and the means by which it is handled. Where we engage third-party Data Processors (such as payment providers, identity verification services, and analytics platforms), we do so under written data processing agreements that bind those processors to the same data protection standards we uphold.
For all data-related queries, requests, or complaints, please contact our Data Protection contact using the details provided in Section 17 of this Policy.
The categories of Personal Data we collect from or about you include the following:
We collect Personal Data through the following means:
We process your Personal Data for the following purposes. The table below maps each purpose to the data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact, Technical |
| Age and identity verification (KYC) | Identity, KYC Documents |
| Processing deposits and withdrawals in MYR | Identity, Financial, Technical |
| Fraud prevention and AML compliance | Identity, Financial, Technical, KYC Documents |
| Regulatory compliance and licence obligations | Identity, Financial, Communications |
| Customer support and dispute resolution | Identity, Contact, Communications |
| Responsible gambling monitoring and self-exclusion | Identity, Financial, Technical |
| Platform security, integrity, and abuse prevention | Technical, Identity |
| Promotional communications (where consented) | Contact, Usage |
| Platform analytics and product improvement | Technical, Usage |
We process your Personal Data on one or more of the following legal bases, depending on the specific purpose:
m11bet does not sell your Personal Data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
We share necessary financial data with payment processors to facilitate deposits and withdrawals, including e-wallet operators (Touch 'n Go, Boost, GrabPay), bank FPX network providers, and cryptocurrency processing partners. These providers act as Data Processors under contractual agreements.
We share identity document data with approved KYC verification service providers for the purpose of age and identity verification, as required under our licensing obligations.
We may share data with third-party fraud prevention and AML screening services to meet our anti-money laundering and counter-terrorism financing obligations.
We may disclose Personal Data to our licensing authority, law enforcement agencies, or other governmental bodies where required by law, court order, or regulatory mandate.
We use cloud hosting, analytics, and cybersecurity service providers who may process data on our behalf as Data Processors. All such providers are bound by data processing agreements with security standards consistent with this Policy.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC documentation | Duration of account + 5 years after closure |
| Financial transaction records | Minimum 5 years from transaction date (AML compliance) |
| Betting and gaming activity logs | Duration of account + 3 years after closure |
| Customer support communications | 2 years from last interaction |
| Technical and usage logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 2 years |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised. Where deletion is not technically immediately feasible (e.g., backup systems), data will be isolated from active processing until deletion is possible.
Depending on your jurisdiction and the applicable data protection framework, you may have the following rights in relation to your Personal Data:
Request a copy of the Personal Data we hold about you and information on how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your Account.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a dispute regarding accuracy or lawfulness is resolved.
Request a structured, machine-readable copy of your Personal Data for transfer to another service provider where technically feasible.
Object to processing based on legitimate interests, including profiling for marketing purposes.
Where processing is based on consent, withdraw that consent at any time. This does not affect prior lawful processing.
Lodge a complaint with the relevant supervisory authority if you believe your data rights have been infringed.
To exercise any of the above rights, please submit a written request to our support team (details in Section 17). We will acknowledge your request within 5 business days and respond substantively within 30 days. For complex requests, we may extend this period by a further 30 days with notice to you.
m11bet uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns, and enhance the user experience. The following categories of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core functions such as session management, security, and fraud prevention. You cannot opt out of these cookies without significantly impairing your ability to use the Platform.
These cookies collect anonymised information about how visitors use the Platform — such as pages visited, time on site, and error messages encountered. This data helps us improve the Platform. These cookies do not identify you personally.
These cookies remember your preferences (such as preferred language, currency settings, and layout choices) to provide a more personalised experience on subsequent visits.
Most web browsers allow you to manage cookies through the browser settings — you can typically choose to block certain types of cookies or delete existing cookies. Disabling cookies that are not strictly necessary may affect Platform functionality and your user experience.
m11bet operates internationally, and your Personal Data may be transferred to and processed in countries outside Malaysia, including where our servers, Data Processors, or service partners are located. In such cases, we take appropriate steps to ensure that the receiving party provides an adequate level of data protection, including through contractual data transfer agreements containing standard clauses consistent with applicable data protection requirements.
By using the Platform, you acknowledge and consent to such international transfers as described in this Policy.
The m11bet Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that an Account has been registered by or on behalf of an underage individual, we will immediately suspend the Account, delete all associated Personal Data, and withhold any funds in accordance with our Terms & Conditions.
If you believe that a minor has registered an Account on the Platform, please contact our support team immediately using the details in Section 17.
m11bet implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction:
The Platform may contain links to third-party websites or services for informational purposes. m11bet is not responsible for the privacy practices of those third parties, and this Policy does not apply to data collected by them. We encourage you to review the privacy policies of any third-party sites you visit through links on the Platform.
m11bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where reasonably practicable, notify registered Players via email or in-Platform notification.
Your continued use of the Platform after the publication of an updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how your data is being handled.
For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please contact m11bet using the following details:
We will acknowledge receipt of your request within 5 business days and aim to provide a substantive response within 30 days. For complex requests involving large volumes of data or requiring third-party consultation, this period may be extended by up to a further 30 days, with prior notice to you.
If you are not satisfied with our response to your privacy request or complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction. m11bet will cooperate fully with any such regulatory inquiry.
We take your privacy seriously. If you have questions about how your personal data is handled, our support team is available 24/7 to assist.
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