These Terms & Conditions govern your access to and use of the m11bet platform. Please read this document carefully before registering an account or placing any wager. By using m11bet, you confirm that you have read, understood, and agreed to be bound by the terms set out below.
Last Updated: 1 January 2026A plain-English summary of the most important topics addressed in this document. These highlights do not replace the full legal text below.
You must be aged 21 or above and a natural person (not a corporation) to register. One account per person. False information at registration results in permanent suspension.
All bonuses carry wagering requirements (rollover conditions). Bonus abuse, multiple accounts, or collusion to exploit promotions will result in bonus forfeiture and account closure.
Deposits and withdrawals are processed in MYR via approved channels including Touch 'n Go eWallet, Boost, FPX, DuitNow, and major Malaysian banks. All withdrawals require KYC verification.
Using automated bots, arbitrage betting to exploit system errors, money laundering, or operating multiple accounts are strictly prohibited and may result in immediate account termination.
m11bet provides self-exclusion tools, deposit limits, and session reminders. Players experiencing problem gambling are encouraged to use these tools or visit our Responsible Gambling page.
These Terms are governed by the laws of the licensing jurisdiction under which m11bet operates. Disputes shall be resolved through the processes outlined in Section 18 of this document.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and m11bet ("Company", "Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://m11bet.click ("the Platform").
m11bet operates as an international online gaming platform serving players including those located in Malaysia. The Platform offers sports betting, live casino games, slot games, fish shooting games, and other gaming products ("Services"). These Terms govern all use of the Platform and Services.
By registering an account, accessing the Platform, or placing any wager, you confirm that you have read and fully understood these Terms and agree to be bound by them. If you do not agree to any part of these Terms, you must not access or use the Platform.
For the purposes of these Terms, the following definitions apply:
These Terms take effect at the moment you register an Account or, if earlier, at the moment you access and use any part of the Platform. Your continued use of the Platform after any published amendment to these Terms constitutes your acceptance of the amended Terms.
To register and maintain an Account on m11bet, you must satisfy all of the following criteria:
To open an Account, you must complete the registration process accurately and honestly. You must provide your real name, date of birth, residential address, email address, and a valid phone number. Providing false, misleading, or incomplete information constitutes a breach of these Terms and may result in immediate account termination and forfeiture of any balance.
Each individual may hold only one Account on the Platform. Operating multiple accounts ("multi-accounting") — whether under your own identity or that of another person — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, all accounts may be suspended, bonus funds forfeited, and net winnings calculated on a combined basis.
Before processing any withdrawal, and at any other time the Company reasonably requests, you must provide valid identity documents including, but not limited to:
Failure to provide satisfactory KYC documents within the timeframe specified by the Company will result in withdrawal requests being placed on hold until documentation is received and verified.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, and any two-factor authentication codes. You agree not to share your login credentials with any third party and not to allow any other person to access or use your Account.
m11bet will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to maintain the security of your credentials. You must notify m11bet support immediately upon becoming aware of any unauthorised access to or use of your Account.
The Company reserves the right to lock an Account where suspicious activity is detected, pending investigation. During any such investigation, funds in the Account may be temporarily frozen.
m11bet accepts deposits in Malaysian Ringgit (MYR) through the following approved payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and direct bank transfer via Maybank, CIMB Bank, Public Bank, and Hong Leong Bank. Cryptocurrency deposits are also accepted in Bitcoin (BTC), Ethereum (ETH), Tether (USDT TRC20), and Litecoin (LTC).
Withdrawal requests may be submitted by verified Account holders at any time, subject to the following conditions:
m11bet offers a range of promotional offers including welcome bonuses, reload bonuses, cashback, birthday bonuses, and referral incentives. Each promotion is governed by its own specific terms, which are published on the relevant promotion page. The following general conditions apply to all promotions unless otherwise stated:
All bonus funds are subject to a wagering requirement before they may be withdrawn. The standard wagering requirement is 5x the bonus amount unless otherwise specified on the promotion page. For example, a MYR 100 bonus with a 5x rollover requires MYR 500 in qualifying wagers before the bonus and any associated winnings can be withdrawn.
Not all games contribute equally to wagering requirements. Slot games typically contribute 100% to rollover. Live casino games and sports betting may contribute at a reduced rate (e.g., 20%–50%). The eligible game list and contribution rates are published on each promotion's terms page.
Bonus funds and their associated wagering requirements expire within a stated period from the date of credit. Expired bonus funds and any associated winnings will be removed from your Account without notice.
The Company reserves the right to withhold, amend, or forfeit bonus funds where it has reasonable grounds to believe that a Player has abused the promotion system. Abuse includes, without limitation: using multiple accounts to claim the same promotion, bonus washing (depositing only to meet rollover with minimal play), collusion with other players, and exploiting system errors.
All bets placed on m11bet are subject to the specific betting rules applicable to each product vertical (sports betting, live casino, slots, etc.), which are published within the Platform. The following general provisions apply across all verticals:
The following activities are strictly prohibited on m11bet and constitute grounds for immediate Account suspension or termination:
All content on the m11bet Platform — including but not limited to text, graphics, logos, software, game engines, data, and audio-visual material — is the property of m11bet or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes. You may not copy, reproduce, distribute, transmit, display, sell, or otherwise exploit any content from the Platform without the Company's express prior written consent.
The collection, use, storage, and processing of your personal data by m11bet is governed by our Privacy Policy, which forms an integral part of these Terms. By registering an Account, you consent to the data practices described in the Privacy Policy.
m11bet processes personal data for the purposes of account management, identity and age verification, fraud prevention, regulatory compliance, and service improvement. We do not sell your personal data to third parties for commercial marketing purposes.
m11bet is committed to providing a safe gaming environment and takes its responsibilities with respect to problem gambling seriously. The following tools are available to all registered Players:
Players who are concerned about their gambling behaviour are encouraged to visit our dedicated Responsible Gambling page for further resources and guidance. For support, players in Malaysia may contact Talian Kasih at 15999 (text-only reference; not a hyperlink).
To the fullest extent permitted by applicable law, m11bet and its directors, employees, agents, and licensors shall not be liable for:
Nothing in these Terms limits or excludes the Company's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under applicable law.
m11bet reserves the right to amend, update, or modify these Terms at any time. Where a material change is made, the Company will publish the revised Terms on the Platform with an updated "Last Updated" date and, where reasonably practicable, provide notice to Players via email or in-platform notification.
Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must cease using the Platform and may request withdrawal of your available Account balance.
m11bet reserves the right to suspend or terminate any Account, with or without prior notice, where it has reasonable grounds to believe that:
Upon termination for breach, any balance comprising real-money funds (excluding Bonus Funds and winnings derived from Prohibited Activity) will be returned to the Player's last verified payment method after any deductions required by law or pursuant to these Terms. The Company will not be liable for any consequential losses arising from Account termination.
A Player may request voluntary Account closure at any time by contacting m11bet support. Any available balance will be processed for withdrawal following standard KYC requirements.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which m11bet holds its gaming licence. In the event of any dispute arising from or in connection with these Terms or the use of the Platform, the Parties shall first seek to resolve the matter through good faith negotiation.
Any complaint regarding the Platform or its Services must first be submitted to m11bet's Customer Support team in writing. The Company will acknowledge receipt within 24 hours and aim to resolve all complaints within 10 business days. Complex complaints may require additional time, in which case the Company will keep the Player informed of progress.
Where a complaint cannot be resolved through the internal process, the matter may be escalated to the relevant licensing authority or an independent alternative dispute resolution (ADR) body. Details of the applicable escalation route will be provided in the Company's response to any unresolved complaint.
For any questions, concerns, or requests relating to these Terms and Conditions, please contact the m11bet support team using the details below:
When contacting us regarding a dispute or complaint, please include your Account username, a description of the issue, the relevant date(s), and any supporting documentation. This will help us investigate and respond to your query as efficiently as possible.
Our support team is available 24/7 to help clarify any clause or address any concern you have about your account or the rules that govern your play on m11bet.
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